Evaluation of PKH and Basic Food Assistance Distribution Quality for Extremely Poor Families in Tolitoli

Nursifa, Muhammad Iqbal, Henra Rasa Putra — Sat, 31 Oct 2026 00:00:00 +0000

This study evaluates the quality of benefit delivery and access regarding the Family Hope Program (PKH) and the Sembako (Basic Food) Program for extremely poor families in Tolitoli Regency, focusing on delivery through an evidence-based policy approach. The researchers employed a descriptive-evaluative qualitative design and analyzed data from two districts: Baolan and North Tolitoli. The researchers purposively selected 66 informants, comprising government officials and program implementers, community members and actors, and academics. Data collection involved in-depth interviews, focus group discussions (FGDs), observations, and secondary data sources (DTSEN, distribution reports, regulations, data from BPS/Dukcapil/Dapodik, and administrative records). Findings reveal a gap between administrative coverage and effective coverage; not all families registered in the system have actually received the assistance. Key obstacles include population data issues, problematic bank accounts, and data inconsistencies across DTSEN, Dukcapil, and Dapodik systems. Geographical barriers, a limited number of agents, and withdrawal service fees result in disparities in net benefits across groups and regions. The program implementers' limited capacity(average facilitator handling ? 300 beneficiary families) and weak cross-sectoral coordination exacerbate the situation. The study recommends developing a monitoring dashboard based on seven indicators, optimizing service points and alternative channels, ensuring fee transparency and strengthening complaint mechanisms, establishing regular coordination forums, and enhancing the capacity of facilitators and social welfare workers (TKSK).

Perkembangan Kajian Sosial

Evaluation of PKH and Basic Food Assistance Distribution Quality for Extremely Poor Families in Tolitoli